WHERE QUALITY MATTERS
ABOUT US & Policies
At Aqua Otter Water Systems, we’re more than just a water treatment company—we’re a team of water experts committed to providing you and your loved ones with the cleanest, purest water possible. We believe that every home deserves safe, refreshing water that tastes great and keeps your household running smoothly.
Our Story
Aqua Otter was founded with a simple mission: to protect families from the hidden contaminants that often sneak into our water. From minerals that make water hard, to impurities that affect taste and health, we know the impact that unfiltered water can have on your home and wellness. That’s why we’re here—to educate, test, and provide solutions that are just right for your needs.
Why Choose Us?
Our team is passionate about helping you discover the true quality of your water, and we do it with a friendly approach that makes the process easy. With free in-home water testing and no-obligation consultations, we take the time to explain what’s in your water, what it means for your home, and how our systems can help. And when we recommend solutions, they’re always based on proven science, your specific water concerns, and a genuine desire to help you make the best choice for your family.
Our Promise to You
We stand by our products and the people we serve. Our whole-house filtration systems, like our Alpha Systems, and other specialized solutions are designed to provide years of reliable, high-quality water for your household. We believe in doing things right and are always here to answer questions, provide service, and make sure your Aqua Otter experience is nothing short of exceptional.
Whether you're dealing with city water issues, well water impurities, or just curious about the quality of the water you drink every day, Aqua Otter is here to help with knowledge, technology, and a smile.
Get in Touch!
Ready to find out more? Contact us today to schedule a free in-home water test or chat with one of our water specialists. We can’t wait to help you take the first step toward safer, healthier water!
Aqua Otter Water System Policies:
At Aqua Otter Water Systems, we are committed to delivering exceptional products and services to our customers. To ensure transparency and provide clear expectations, we have outlined the following policies regarding refunds, guarantees, and additional solutions:
1. Money-Back Guarantee Policy
Aqua Otter Water Systems offers a 30-Day Money-Back Guarantee under certain conditions:
The guarantee applies only if explicitly approved at the time of purchase. Any refund request must be made within 30 days of the system installation date. Customers requesting refunds must schedule a time and date for the removal of the equipment before the refund can be processed.
A 90-Day Money-Back Guarantee may only be approved under special circumstances. Any unapproved guarantees, verbal or written, are not valid and will default to the 30-Day Guarantee policy.
2. Additional Solution Policy
Aqua Otter Water Systems strives to address any customer concerns about system performance by offering appropriate solutions:
If a system is found to require additional treatment to achieve optimal results, Aqua Otter may provide additional equipment or services at no cost to the customer, subject to approval. Customers receiving additional equipment to correct performance concerns will be granted a new 30-Day Money-Back Guarantee starting from the date of the new installation.
3. Service and Equipment Installation Policies
Aqua Otter will provide free installation of additional equipment when addressing performance issues. Customers requesting upgrades or additional features outside the original scope of purchase may receive discounted pricing for solutions offered at cost, as determined by Aqua Otter.
4. Refund Request Process
To initiate a refund request, customers must: Provide supporting documentation upon request. Schedule the retrieval of the installed system with an Aqua Otter technician. Refunds will be processed only after all equipment has been successfully removed from the customer’s property.
5. Communication and Conduct
Aqua Otter takes customer communication seriously and works to maintain professionalism in all interactions in. the event of unsatisfactory customer experiences, Aqua Otter will take steps to address concerns, including offering apologies and additional support.
6. Warranty and System Performance Expectations
Customers are encouraged to review the contract for specific recommendations about potential future needs for additional treatments or upgrades. Aqua Otter’s representatives will provide expert advice based on water testing results, but customers should be aware that unforeseen issues may arise requiring further solutions.
7. Timing of Concerns
Aqua Otter encourages customers to raise concerns promptly after installation to ensure timely resolution. Refund requests or issues raised significantly after installation will be assessed in light of the timing and overall circumstances.
Customer Support
If you have questions about these policies or need assistance, please contact Aqua Otter Water Systems at:
Phone:
(888) 845-6144
Email:
Office Hours:
M-F 9 am - 7 pm
Saturday 9 am - 5 pm
Sunday Closed
Aqua Otter Water Systems is dedicated to providing clean, safe water for every household. Thank you for trusting us with your water treatment needs.
